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TAS RESPONSE: Although SPEC provides free tax software and limited training for military tax volunteers, there are no SPEC employees who are dedicated solely to assist this vulnerable taxpayer population with the myriad of unique and challenging tax issues they face.
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These employees are IRS certified and qualified to handle military issues. IRS RESPONSE TO RECOMMENDATION: The IRS’s Stakeholder Partnerships, Education and Communication (SPEC) organization has an employee assigned within each Territory Office to assist military partners with outreach, education, and tax preparation. The National Taxpayer Advocate applauds the IRS’s renewed efforts to assign a specific functional owner and subject matter expert to perform regular content reviews and updates to military taxpayer information, as needed - actions that have not in recent years been taken regarding military tax issues.ĪDOPTED, PARTIALLY ADOPTED or NOT ADOPTED: AdoptedĬreate a special unit of SPEC staffed with veterans whose responsibilities are to develop and conduct outreach, education, and assistance to current military taxpayers, including National Guard and Reservists, and to those organizations that provide tax assistance to these taxpayers. We are pleased that in response to the National Taxpayer Advocate’s recommendation, the IRS has corrected its online content. TAS RESPONSE: The National Taxpayer Advocate appreciates the IRS’s acknowledgement that the identified information for military service members on IRS.gov was out-of-date or inaccurate. Based on feedback contained in your report, we have updated the content on the following web pages: Retirement Plans FAQs Regarding USERRA and SSCRA, Miscellaneous Provisions - Combat Zone Service, and Military Family Tax Benefits. We appreciate the National Taxpayer Advocate for identifying a section on the web for Soldiers & Sailors Civil Relief Act (SSCRA) that unfortunately had not yet been updated. In situations where we identify potentially incorrect or out of date information, we quickly partner with stakeholders to rectify the guidance provided. Our IRS website content team includes veterans, and we also work with the Department of Defense to review and revise content. For example, the IRS prioritizes VITA and Free File services at the beginning of the filing season and provides links to filing for an extension during the latter part of the filing season. They review user data analytics and reprioritize the content on the main landing page for members of the military ( Tax Information for Members of the Military) several times each year, based on seasonal needs. These individuals are responsible for performing regular content reviews and updates, as needed. IRS RESPONSE TO RECOMMENDATION: There is a broad range of topics on IRS.gov and each is assigned a specific functional owner and subject matter expert.
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Assign a dedicated IRS employee to routinely update the military information on irs.gov website.